Inventify is a fast growing software company that develops a no-code platform digitalizing business processes

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Customer Success Lead (f/m/d) 60-100%

Resulting from our rapid growth Inventify is on a mission to find our Customer Success Lead. You will have the chance to define and implement an efficient and scalable customer success strategy focusing on onboarding and nurturing long-term relationships with the various founders and entrepreneurs using our platform.

About Inventify

Inventify is a Swiss software company changing the way people develop B2B software by making no-code a true alternative for B2B software ventures and businesses. No-code is the fastest growing software market in the world with Gartner predicting that by 2024 over 80% of software solutions will be developed without code.

Office: Zug, Switzerland

The Opportunity:

  • Create company-wide culture of Customer Success, with Marketing around client success stories, with Product around product roadmap, etc.
  • Establish structures for customer success, preparing the organization for rapid scale-up.
  • Assist and coach enthusiastic founders on Inventify Products and trainings to enable them to become self-sufficient.

Your Responsibilities:

  • Take over customer contact from sales get them through onboarding and reach first value.
  • Continuously help existing clients reach their goals.
  • The owner and architect of the customer success and customer training journey
  • Establish processes, structures and manuals.
  • Maintain FAQ and continuously iterates product support material.
  • Outline and execute customer trainings in the most effective platform: Webinars, on demand, certification, in person.
  • Work hand-in-hand with sales (Account Executives) to support on upsell opportunities, business development and renewals.
  • Become an expert on our product, a single voice for client needs and customer feedback. Seek to remove any customer friction in the product.

Experience & Qualifications:

  • University degree or equivalent.
  • Excellent communication skills: Diplomacy, tact, and poise under pressure when working through customer issues.
  • Experience customer success management with SME/enterprise customers at a B2B SaaS/PaaS company.
  • 5+ proven years in customer-facing, customer success or account management role.
  • Fluent written and spoken German and English, other European languages are a plus.
  • Self-motivated, independent, adaptable, and can thrive in a fast-paced start-up environment.
  • Ability to partner closely with other cross-functional team members (e.g., sales, product management) to translate business needs and product requirements into new solutions.
  • Ability to manage cross-functional projects with great attention to detail.
  • Experience with quality, process, and people management a plus.

What we Offer:

  • An exciting work environment in a fast-growing company.
  • Responsibility from day one and opportunities for growth.
  • Opportunity to shape the Customer Success function from ground up.
  • A nice office at the Zug train station and a flexible work environment.

Open positions

We are a growing company, constantly on the lookout for talented people to join our team. Have a look at the open positions listed below.
Your career with Inventify

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